Privacy Policy

Last modified: October [*10/01], 2024

Introduction

Remex and Kzoneseller Inc. (collectively “Company”, “we”, or “us”) respect your privacy and are committed to protecting it through our compliance with this policy.

This policy describes how and why we may collect, store, use, and/or share (“process”) your information when you use our services (“Services”), such as when you:

  • Visit our website at www.remexmanagement.com, or any of our websites that links to this privacy policy
  • In email, text, and other electronic messages between you and us
  • Engage with us in other related ways, including reselling, marketing, or events

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Service. By accessing or using our Service, you agree to this privacy policy. This policy may change from time to time. Your continued use of the Service after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

 

Information We Collect About You and How We Collect It

Information You Provide to Us

The information we collect on or through our Service includes:

  • Information by which you may be personally identified, such as name, postal address, email address, telephone number, tax identification number or financial information ("personal information")
  • Information that you provide by filling in forms on our Service. This includes the company’s address, name, contact information, person-in-charge and other information provided at the time of registering to use our Service
  • Records and copies of your correspondence when you contact us or when you report a problem with our website. This includes your complaints, order information and any inquiries regarding our Service
  • Details of transactions you carry out through our website, including billing information (bank name, account number, routing number, and account name) and/or your Paypal or Payoneer account information (email or username)
  • User-generated content and posts
  • Referral source of how you were introduced to our Services
  • Recipient’s information including name, address, telephone number, and email address

 

  • Device information including operating system, screen size and device ID
  • IP address

We do not knowingly collect or sell personal information from children under 16 years old. If you are under 16, please do not provide any personal information on our website or through our services.

Information We Collect from Other Sources

We may receive information about you from Amazon in order for us to provide our Services connected with Amazon. This information includes data and information regarding selling partner insights, Fulfillment by Amazon (FBA), finance and accounting, inventory and order tracking, buyer communication and brand analytics.

Information We Collect Through Automatic Data Collection Technologies

As you use our Service, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

  • Details of your visits to our website, including traffic data, records of improper use, access logs, cookies and other communication data and the resources that you access and use on the W
  • Information about your computer and internet connection, including your IP address, operating system, and browser type.

Cookies

We use cookies for automatic data collection. Cookies are text files placed on your computer to collect standard Internet log information and visitor behavioral information. When you visit our website, we may collect information from you automatically through cookies or similar technology.

There are different types of cookies and our website uses:

  • Functionality – We use these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in.
  • Advertising – We use these cookies to collect information about your visit to our website, the content you viewed, the link you followed and information about your browser, device and your IP address. We may sometimes share limited aspects of this data with third parties for advertising purposes. For more information, see Third Party Use of Cookies and Other Tracking Technologies.

You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our website.

 

Third-Party Use of Cookies and Other Tracking Technologies

Some content or applications, including advertisements, on the website are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

 

How We Use and Process Your Information

We use information that we collect about you or that you provide to us, including any personal information:

  • To facilitate account creation and authentication and otherwise manage user accounts
  • To provide you with information, products, or services that you request from us
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including preventing misuse or unauthorized use of our Services
  • To carry out our fulfillment and delivery Services
  • To provide and connect our Services with Amazon
  • To notify you about changes to our Services, your misuse or unauthorized use of our Services, and updates to our privacy policy
  • To donate goods and products posted by you on our website
  • To address complaints and inquiries regarding our Services
  • To identify usage trends, including collecting statistics regarding use of Services
  • Service promotion and advertising
  • Development of Service or new services
  • Store information about your preferences, allowing us to customize our website according to your individual interests
  • Recognize you when you return to our website and suggest customized recommendations
  • To process the payment
  • To fulfill any other purpose for which you provide it

We do not engage in any sales of your personal information.

 

What Legal Bases Do We Rely on to Process Your Information

If you are located in the EU or UK, this section applies to you.

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your information.

  • We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time.
  • Performance of a Contract. We may process your personal information when we believe it is necessary to fulfill our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.
  • Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
  • Legitimate Interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to:
    To send users marketing and promotional communications - In order to send users information about special offers and discounts on your products and services.
    To protect your Services - In order to diagnose problems and/or prevent fraudulent activities.
    To request feedback - In order to understand how your users use your products and services so you can improve your user experience.
  • Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.

 

How Long We Keep Your Information

We will only keep your personal information for the period you use our Services and 6 months after you have deleted your account or withdraw consent, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). You can withdraw your consent by emailing support@kzoneseller.com. When we have no ongoing legitimate business need to process your personal information, we will delete such information or securely store your personal information in a separate database in case deletion is not allowed by applicable law.

Personal information collected for the purposes of entering into our promotional events, including contact information, name of company, person in charge, and user country, will be retained during the event period and 6 months after the conclusion of the event.

Personal information collected for the purpose of improving and advertising our Services, including referral source and automated data(search data, log records, cookies, device information and IP address) while using our Services and Website, will be retained for 6 months after you have deleted your account or when you withdraw your consent. You can withdraw your consent by emailing support@kzoneseller.com.

 

Disclosure of Your Information; International Transfer

We may disclose personal information that we collect or you provide as described in this privacy policy:

  • To our subsidiaries and affiliates for the purpose of providing our Services
  • To contractors, service providers and other third parties, who we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them. They cannot process the personal information shared with them for outside the purpose of performing the outsourced tasks. The contract with such third parties require technical and managerial protection measures for the personal information and restricts re-outsourcing. We also manage and supervise their use of your personal information to ensure your personal information is safely processed. If there are any changes in to the contract of outsourced tasks or third parties, we will disclose such information by updating this privacy policy. The following is a list of contractors or service providers we use to support our business and Services:
    • Different freight companies for delivery purposes
    • AWS for storing and managing personal information
    • Datadog for analyzing and monitoring information
    • Metabase to generate aggregated statistics and trends (only pseudonymized data is disclosed to Metabase for this purpose)
    • We use third-party payment processors, including PayPal and Payoneer, to handle transactions. When you make a payment, certain personal and financial information necessary to process the transaction will be shared with these providers. This sharing is directed by you when you choose to make a payment. We encourage you to review PayPal's privacy policy or Payoneer’s privacy policy to understand how they handle your information. While we take measures to secure data transmission, please note that no method of electronic transfer is 100% secure.

We may also disclose your personal information:

  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
  • To enforce or apply our terms of use and other agreements, including for billing and collection purposes.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Company, our customers, or others.

We may transfer, store, and process your information in countries other than your own. Our servers are located in Republic of Korea and China.

If you are located in the EU or UK, this section applies to you.

When we transfer your personal data to countries outside the European Economic Area (EEA), we will ensure such transfers are in compliance with relevant data protection laws, including, if applicable, EU Standard Contractual Clauses, or a European Commission positive adequacy decision under Article 25(6) of Directive 95/46/EC or Article 45 of the GDPR. In other words, your rights and protections remain with your data and we used approved contractual clauses and other measures designed to ensure that the recipients of your personal data protect it. Kzoneseller Inc. has in place the Standard Contractual Clauses between its entities to govern the transfer of data outside of the EEA. You have the right to request a copy of these Standard Contractual Clauses. To exercise this right, please contact us at support@kzoneseller.com.

 

Data Security and Deletion

The security, integrity, and confidentiality of your information are extremely important to us. We have implemented technical, administrative, and physical security measures that are designed to protect personal information from unauthorized access, disclosure, use, and modification. We regularly review our security procedures to consider appropriate new technology and methods. Please be aware that, despite our best efforts, no security measures are perfect or impenetrable.

Once the retention period of personal information expires, we delete your personal information from our records and will be irrevocably destroyed. If applicable laws require us to retain your personal information after your use of our Services or the expiration of the retention period, we will store your information in a separate database or storage space.

 

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

  • Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
  • Promotional Offers from the Company. If you do not wish to have your email address, contact information or information collected through automatic data collection used by us to promote our own products or services, you can opt-out by logging into the website and adjusting your user preferences in your account profile by checking or unchecking the relevant boxes or by sending us an email stating your request to support@kzoneseller.com. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions.
  • Google Analytics. We may share your behavioral data, such as your website visit and search history with Google Analytics to conduct targeted advertising. You can opt-out by adjusting your browser cookies settings.
  • We may share your behavioral data, such as your user country information to analyze use of our Services in different countries. You can opt-out by adjusting your browser cookies settings.

 

Your Rights

If you are resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Montana, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, or Virginia, you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law.

The exact scope of these rights may vary by state. To exercise any of these rights please email support@kzoneseller.com. To appeal a decision regarding a consumer rights request please email support@kzoneseller.com noting which decision you are appealing within 30 days.

We have collected the following categories of personal information in the past 12 months.

Category

Examples

Collected

Identifiers

Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name

Yes

Personal information categories listed on the California Customer Records statute

Name, contact information, education, employment, employment history, and financial information

Yes

Protected classification characteristics under California or federal law

Gender and date of birth

Yes

Commercial information

Transaction information, purchase history, financial details, and payment information

Yes

Biometric information

Fingerprints and voiceprints

No

Internet or other electronic network activity information

Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements

No

Geolocation data

Device location

Yes

Audio, electronic, visual, thermal, olfactory, or similar information

Images and audio or call recordings created in connection with our business activities

No

Professional or employment-related information

Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us

No

Education information

Student records and directory information

Yes

Inferences drawn from other personal information

Inferences drawn from any of the collected personal information listed above to create a profile or summary about an individual’s preferences or characteristics

Yes

Sensitive personal information

Precise geolocation, racial or ethnic origin, religious beliefs, genetic data etc.

No

 

Accessing and Correcting Your Information

You can review and change your personal information by logging into the website and visiting your account profile page.

You may also send us an email at support@kzoneseller.com to request access to, correct, or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

If you are located in the EU or UK, this section applies to you.

GDPR provides you with the following data protection rights:

  • Right to Access – You have the right to request for copies of your personal information
  • Right to Rectification – You have the right to request that we correct any information you believe is inaccurate
  • Right to Erasure – You have the right to request that we erase your personal information, which may lead to deleting your account and ending your use of our Services
  • Right to Withdraw Consent – You have the right to withdraw your consent, which may lead to deleting your account and ending your use of our Services
  • Right to Data Portability – You have the right to request we transfer your personal information to another organization or to you
  • Right to Submit a Complaint to a Supervisory Authority – Should you wish to report a complaint or if you feel that we have not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office (https://ico.org.uk/for-the-public/)

In order to exercise your rights, please contact our Chief Privacy Officer or Privacy Department (see Contact Information below).

 

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page with a notice that the privacy policy has been updated on the Website home page. If we make material changes to how we treat our users' personal information, we will notify you by email to the email address specified in your account or through a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

 

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at:

 

Sungsu Kim

Chief Executive Officer

support@kzoneseller.com

+82-31-752-8009

 

Privacy Department

support@kzoneseller.com

+82-31-752-8009